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Contact us on:

01 5547 288

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PRIVACY & SECURITY Policy

This privacy policy sets out how Discountcoffee.ie uses and protects any information that you give Discountcoffee.ie when you use this website. Discountcoffee.ie is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Discountcoffee.ie may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

1. WHO WE ARE?

DiscountCoffee.ie is part of the Pure Roast Family, offering freshly roasted coffee throughout Ireland. Our trading address and registered offices are:

Pure Roast Coffee Ltd, T/A www.discountcoffee.ie, PRM Industrial Estate, Rathdown Road, Lisburn, BT28 2RE, Northern Ireland.

 

Company registration number: NI 073705

VAT registration number: GB 980 1732 20

2. DATA PROTECTION ACT

In carrying out our day-to-day activities we process and store personal information relating to our customers and are therefore required to adhere to the requirements of all data protection legislation, including the EU Data Protection Directive 95/46/EC, the EU General Data Protection Regulation 2016/679 (applicable from May 2018), the EU e-Privacy Directive 2002/58/EC and any relevant national implementing legislation and any substantially similar local legislation, including the guidance, codes of practice, recommendations and deliberations of the relevant supervisory authority, in each case as amended or replaced from time to time.

We take our responsibilities under these acts very seriously and are always striving to ensure the personal information we obtain is held, used, transferred or otherwise processed in accordance with these acts.

3. WHAT PERSONAL INFORMATION DO WE COLLECT?

You can access our website home pages and browse our website without disclosing your personal data.

When you register with us, go all or part-way through the process of placing an order or request information from us, you will be asked to provide certain information such as your name, address, details of your credit card (only if you are placing an order and paying by credit card) and your telephone number and email address so we can process and fulfil your information request or order and notify you of your order status.

We will maintain records of the orders and services you have requested from us and we will also store information about what consents you have given to receive, for example, special offers, news and product updates.

We do not store any credit card details on our systems. Such information is only used to process your payment via credit card processing companies.

4. USE OF COOKIES AND TAGS

Our websites make use of ‘cookies’ and ‘tags’ to help track our online activity and monitor usage of our websites. The information they collect and share is anonymous and does not personally identify you. They do not track and store your name, address, telephone number or email address.

To learn more about our ‘cookies’ and ‘tags’ please read section 16 below.

5. HOW WE USE YOUR INFORMATION

We are permitted to use the information we collect about you to:

·         Administer our websites

·         Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of our sites

·         To get your feedback

Where you have given consent, we may:

·         Send you information such as company news, new products, special offers and events

·         Offer you entry to our competitions

We will only send you marketing information by mail or email.

6. WHO WE WILL SHARE THE INFORMATION WITH?

Without your explicit consent, we will never pass on your personal details to anyone outside Pure Roast Coffee Ltd for them to use for their own marketing purposes.

In order to serve you most efficiently, we may share your information with reputable third-party companies. These include fulfilment and distribution institutions that handle our order fulfilment, fraud prevention and credit checking agencies, our auditors and our parent company which reviews and audits our processes.

These organisations are under strict obligations to keep your personal information private.

7. PROTECTING YOUR PERSONAL DATA

All information we collect about our customers is held on secure servers. In situations where these servers are externally hosted we will only use reputable hosting companies which adhere to security policies and procedures at least as stringent as our own.

8. YOUR PASSWORDS

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. When you create a password, it should be a minimum of seven characters long and use a mix of numbers and characters. You should avoid using obvious phrases like ‘password’, your name or phone number.

9. STOPPING COMMUNICATION FROM US

If you decide you no longer want us to contact you, please visit our website and click on the unsubscribe link.

When you unsubscribe we will act quickly, but you may continue to receive mailings for a short while for items already in preparation or on their way to you.

Please note that if you unsubscribe and subsequently request information then we will still send you information to fulfil your request.

10. LEGAL ENFORCEMENT

We may share your data with other organisations if we are under a duty to disclose or share your personal data to comply with any legal obligation or to enforce or apply our terms of use as set out in our Terms and Conditions and other agreements. Information may also be shared to protect the rights, property or safety of Pure Roast Coffee, our customers or others.

11. THIRD-PARTY SITES

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

12. MONITORING COMMUNICATIONS

As part of our efforts to make further improvements to the service we provide to our customers, telephone calls to and from us may be recorded or monitored and used for training purposes. To protect the operation of our computer systems we monitor both incoming and outgoing email.

13. YOUR RIGHTS UNDER THE DATA PROTECTION ACT

You have the right to:

·         Ask us to remove your personal information from our records

·         Update or amend the information we hold about you if it is wrong

·         Object to the processing of your information for marketing purposes

·         Request a copy of the information we hold about you

·         Raise a concern or complaint about the way in which your information is being used.

14. CONTACT US

If you wish to find out more about your rights or obtain a copy of the information we hold about you, please email reception@pureroastcoffee.co.uk quoting Security and Privacy Enquiry. Alternatively, you can write to us at:

Pure Roast Coffee Ltd, T/A www.discountcoffee.ie, PRM Industrial Estate, Rathdown Road, Lisburn, BT28 2RE, Northern Ireland.

As instructed in GDPR policy we will furnish your data within 30 days of verifying your identification.

15. CHANGES TO THE SECURITY AND PRIVACY POLICY

We keep our Security and Privacy Policy under regular review. This privacy policy was last updated 23rd May 2018. If we make changes to this policy, we will notify you by updating the policy on our websites.

 

16. Cookies

 

The table below lists the cookies we collect and what information they store.

COOKIE name                                                                                              COOKIE Description

CART                                           The association with your shopping cart

CATEGORY_INFO                          Stores the category info on the page, that allows to display pages more quickly.

COMPARE                                         The items that you have in the Compare Products list.

CURRENCY                                   Your preferred currency

CUSTOMER                                  An encrypted version of your customer id with the store.

CUSTOMER_AUTH                        An indicator if you are currently logged into the store.

CUSTOMER_INFO                             An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS              Stores the Customer Segment ID

EXTERNAL_NO_CACHE                A flag, which indicates whether caching is disabled or not.

FRONTEND                                  You sesssion ID on the server.

GUEST-VIEW                               Allows guests to edit their orders.

LAST_CATEGORY                         The last category you visited.

LAST_PRODUCT                           The most recent product you have viewed.

NEWMESSAGE                              Indicates whether a new message has been received.

NO_CACHE                                  Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART      A link to information about your cart and viewing history if you have asked the site.

POLL                                          The ID of any polls you have recently voted in.

POLLN                                        Information on what polls you have voted on.

RECENTLYCOMPARED                  The items that you have recently compared.

STF                                            Information on products you have emailed to friends.

STORE                                        The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE    Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS                  The products that you have recently viewed.

WISHLIST                                        An encrypted list of products added to your Wishlist.

WISHLIST_CNT                               The number of items in your Wishlist.